Services Marketing:People, Technology, Strategy   商业经济学

Services Marketing:People, Technology, Strategy   商业经济学

Intelligent Automation: Welcome to the World of Hyperautomation: Learn How to Harness Artificial Intelligence to Boost Business   政治经济学

Intelligent Automation: Welcome to the World of Hyperautomation: Learn How to Harness Artificial Intelligence to Boost Business   政治经济学

Understanding the Role of Business Analytics: Some Applications   政治经济学

Understanding the Role of Business Analytics:Some Applications   工业经济学

WINNING IN SERVICE MARKETS:SUCCESS THROUGH PEOPLE, TECHNOLOGY AND STRATEGY   商业经济学

WINNING IN SERVICE MARKETS:SUCCESS THROUGH PEOPLE, TECHNOLOGY AND STRATEGY   商业经济学

SERVICES MARKETING:PEOPLE, TECHNOLOGY, STRATEGY (EIGHTH EDITION)   商业经济学

SERVICES MARKETING:PEOPLE, TECHNOLOGY, STRATEGY (EIGHTH EDITION)   商业经济学

Understanding Service Consumers   商业经济学

Service Marketing Communications   商业经济学

Crafting the Service Environment   政治经济学

Designing Customer Service Processes   政治经济学

Managing People for Service Advantage   劳动经济学

Positioning Services in Competitive Markets   商业经济学

Developing Service Products and Brands   政治经济学

Pricing Services and Revenue Management   政治经济学

Service Quality and Productivity Management   政治经济学

Managing Customer Relationships and Building Loyalty   政治经济学

Balancing Capacity and Demand in Service Operations   政治经济学

Designing Complaint Handling and Service Recovery Strategies   政治经济学

Building a World Class Service Organization (Assessment Tool)   政治经济学