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1. Introduction; Part I. The Traditional Testing Process: 2. An overview of testing; 3. Testing techniques; 4. The management and planning of testing; 5. Unit testing; 6. Integration testing; 7. System testing; 8. Systems integration testing; 9. User acceptance testing; 10. Operations acceptance testing; 11. Regression testing; 12. Improving the testing process; 13. Introduction, adoption and maintenance of the testing process; 14. Agile testing; Part II. The Testing Process in the Real World: Illustrative Case Studies: 15. Case Study 1. The British Library; 16. Case Study 2. Reuters product acceptance group; 17. Case Study 3. Crown quality assurance group; 18. Case Study 4. The Wine Society; 19. Case Study 5. Automatic Data Processing Limited; 20. Case Study 6. Confirmit; Part III. The Appendices: Appendix A. Terms of reference for testing staff; Appendix B. Testing guides; Appendix C. Test plan document template; Appendix D. Test specification document template; Appendix E. Test script template; Appendix F. Test result record form template; Appendix G. Test log template; Appendix H. Test certificate template; Appendix I. Re-use pack checklist; Appendix J. Test summary report template; Appendix K. Equivalence partition example; Appendix L. Boundary value analysis example; Appendix M. State transition example; Appendix N. Pairwise testing example; Appendix O. Automated testing tool selection criteria; Appendix P. Usability testing; Appendix Q. Testing process health check; Appendix R. The testing of object-oriented software; Appendix S. Pragmatic test process adoption - a real world example.

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