Nurture client relationships, deliver long-term, market-beating growth, and win the competitive edge with this end-to-end guide to connecting marketing, sales and customer success for key B2B accounts. It is one thing to win important accounts and business in the first place through effective marketing, but quite a different task to retain and grow them over subsequent years.
offers a complete roadmap to breaking down silos between marketing, sales and customer success to building enduring B2B relationships, deliver profitable, sustainable growth and outstanding value for priority clients. Exploring how to prioritize accounts and allocate resources as well as enabling executive sponsorship and engagement, it features real-life viewpoints from industry experts, and case studies from leading organizations including Accenture, Cisco, Fujitsu, IBM and Salesforce. Also showing how to manage data, technology and operations and build your team’s competencies, is supported by hints and tips and key bullet-pointed takeaways at the end of each chapter. It can be used alongside for a complete end-to-end resource for marketing and selling complex, high-value business solutions and delivering long-term value to key clients.