Communication for constructive workplace conflict uses an organizational communication frameworkto describe, analyze, and critique the ways in which daily human behavior and communicationcontribute to a workplace climate that promotes collaborative conflict management. The book includestheoretical and research-based explanations and diverse cases to provide practical implications fororganizational members, whether in senior leadership, supervisory, rank-and-file, or even volunteerpositions. A model is presented for participating in the creation of a collaborative environment calledLEARN: listening, engaging, acknowledging, (building) rapport and nurturing (relationships). Thisunique approach focuses not only on communication strategies for managing individual conflicts, but aphilosophy for promoting interaction that constructs an environment that invites participation and voicerather than avoidance and silence. The book is based on the authors 25 years of research examiningconflict in organizational contexts including corporations, hospitals, public agencies, multi-sectorlaboratories, and volunteer non-profit organizations. While other books provide practical implicationsfor conflict management, few are focused explicitly on the workplace and make the important pointthat conflict is difficult to engage in a climate that does not welcome or support employee voice anddissent. The book argues that fostering open climates for conflict may be especially challenging in lightof larger societal trends toward increased polarization ans separation from those with divergent viewsand values. This text will provide readers with evidence-based, practical implications forcommunication in daily activities in ways that support trust-building and positive relationships thatmake it easier to directly address workplace conflicts when they arise.

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