This book addresses the important role of communication within the context of performing an audit, project, or review (i.e., planning, detailed testing, and reporting).Intended for audit, information security, enterprise, and operational risk professionals at all levels, including those just starting out, Say What!? Communicate with Tact and Impact: What to Say to Get Results at Any Point in an Audit contains an array of practical and time-tested approaches that foster efficient and effective communication at any point during an engagement.The practical and memorable techniques are culled from author Ann Butera’s CRP experience as a trusted advisor who has taught thousands of professionals how to develop and hone their interpersonal, communication, and empathic skills. Those familiar with the Five Tier Competency ModelTM she developed will recognize these techniques as a deep dive on the competencies comprising Tier 3: Project Management and Tier 5: Managing Constituent Relations.The author discusses the following behaviors in one’s dealings with executives, process owners, control performers, and colleagues:Demonstrating executive presenceBecoming the trusted advisorInfluencing othersCommunicating with tact, confidence, and impactFacilitating productive meetings and discussionsOvercoming resistance and objectionsManaging and resolving conflictKnowing when to let a topic go and move onThis book is a guide for professionals who want to interact proactively and persuasively with those they work with, audit, or review. It describes techniques that can be used during virtual, in-person, telephone, or videoconferences (as opposed to emails, workpapers, and reports

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