图书简介

Part I: The Global Management Environment \\ Chapter 1: Management and Its History \\ Why Study Management? \\ What Is a Manager’s Responsibility? \\ What Does It Take to Be a Successful Manager? \\ Management Functions \\ Management Roles \\ Differences Among Managers \\ A Brief History of Management \\ Objectives of the Book \\ Trends and Issues in Management \\ In Conclusion \\ Chapter 2: The Environment: Culture, Ethics, and Social Responsibility \\ The Environment \\ Organizational Culture \\ Business Ethics \\ Unethical Behavior \\ Factors That Influence Behavior to Be Ethical or Unethical \\ Guides to Ethical Behavior \\ Managing Ethics \\ Social Responsibility and Sustainability \\ Trends and Issues in Management \\ In Conclusion \\ Chapter 3: Managing Diversity in a Global Environment \\ The Global Environment \\ Ethnocentrism Is Out and “Made in America” Is Blurred \\ Managing Foreign Trade \\ Workplace Diversity and Inclusion \\ Types of Diversity and Managing Diversity \\ Global Diversity \\ Managing Global Business \\ Trends and Issues in Management \\ Part II: Planning \\ Chapter 4: Creative Problem Solving and Decision Making \\ Problem Solving and Decision Making: An Overview \\ Decision-Making Styles \\ The Decision-Making Model \\ Classify and Define the Problem or Opportunity \\ Set Objectives and Criteria \\ Generate Creative and Innovative Alternatives \\ Analyze Alternatives and Select the Most Feasible \\ Plan, Implement the Decision, and Control \\ Using the Decision Making Model \\ Trends and Issues in Management \\ Chapter 5: Strategic and Operational Planning \\ Strategic and Operational Planning \\ Developing the Mission and Analyzing the Environment \\ Setting Objectives \\ Corporate-Level Strategies \\ Business-Level Strategies \\ Operational-Level Planning \\ Time Management \\ Implementing and Controlling Strategies \\ Trends and Issues in Management \\ Chapter 6: Managing Change, Innovation, and Entrepreneurship \\ Innovation and Change \\ Managing Innovation \\ Managing Change \\ Organizational Development \\ Entrepreneurship \\ Trends and Issues in Management \\ Part III: Organizing \\ Chapter 7: Organizing and Delegating Work \\ Organizational Considerations and Principles \\ Authority \\ Organizational Design \\ Contemporary Organizational Design \\ Job Design \\ Setting Priorities \\ Multitasking \\ Delegating \\ Trends and Issues in Management \\ Chapter 8: Managing Teamwork \\ Group and Team and Performance \\ The Group Performance Model \\ Group Structure \\ Group Process \\ Stages of Group Development and Management Styles \\ Developing Groups Into Teams \\ Managing Meetings \\ Trends and Issues in Management \\ Chapter 9: Human Resources Management \\ The Human Resources Management Process \\ The Legal Environment \\ Harassment, Sexual Harassment, and Workplace Romance \\ Human Resources Planning \\ Attracting Employees \\ Developing Employees \\ Retaining Employees \\ Separating Employees \\ Trends and Issues in Management \\ Appendix: Career Management and Networking \\ Part IV: Leading \\ Chapter 10: Organizational Behavior: Personality, Perception, Attitudes, and Negotiation \\ Organizational Behavior (OB) \\ Thoughts, Self-Confidence, and Self-Esteem \\ Personality \\ Perception \\ Attitudes \\ Shaping OB Foundations \\ Organizational Power and Politics \\ Negotiation \\ Conflict \\ Stress \\ Trends and Issues in Management \\ Chapter 11: Motivating for High Performance \\ Motivation and Performance \\ Content Motivation Theories \\ Process Motivation Theories \\ Reinforcement Theory \\ Combining the Motivation Process and Motivation Theories \\ Motivating Employees With Rewards and Recognition \\ Trends and Issues in Management \\ Chapter 12: Leading With Influence \\ Leadership and Trust \\ Leadership Trait Theory \\ Behavioral Leadership Theories \\ Situational Leadership Theories \\ Contemporary Leadership Theories \\ Trends and Issues in Management \\ Chapter 13: Communication, Information Technology, and Emotional Intelligence \\ Organizational Communication \\ Information Technology and Big Data \\ Types of Information Systems \\ Information Networks \\ The Interpersonal Communication Process and Mindfulness \\ Communication Barriers \\ Message Transmission Channels \\ Sending Messages \\ Receiving Messages \\ Responding to Messages \\ Dealing With Emotions and Emotional Intelligence \\ Criticism \\ Trends and Issues in Management \\ Part V: Controlling \\ Chapter 14: Managing Control Systems, Finances, and People \\ Organizational and Functional Area Control Systems \\ Establishing Control Systems \\ Control Frequency and Methods \\ Financial Controls: The Master Budgeting Process \\ Managing People \\ Trends and Issues in Management \\ Chapter 15: Operations, Quality, and Productivity \\ Operations \\ Classifying Operations Systems \\ Designing Operations Systems \\ Managing Operations Systems and the Supply Chain \\ Productivity and the Balanced Scorecard \\ Trends and Issues in Management \\ Glossary \\ Notes \\ Author Index \\ Company Index \\ Subject Index

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