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Introduction xix Lesson 1 Installing and Upgrading Client Systems 1 Understanding Windows Systems 3 Understanding User Interfaces 4 Determining Appropriate Editions Per Device Type 5 Understanding Processor and Memory Architecture 10 Understanding Drivers 12 Understanding Windows 10 System Requirements 13 Understanding Installation Types 17 Installing Windows 10 18 Performing a Clean Install of Windows 10 20 Upgrading to Windows 10 23 Migrating to Windows 10 from Previous Versions of Windows 26 Skill Summary 31 Knowledge Assessment 32 Multiple Choice 32 Fill in the Blank 34 True/False 34 Case Scenarios 34 Scenario 1-1: Troubleshooting a Compatibility Problem 35 Scenario 1-2: Converting a Small Office to Windows 10 35 Scenario 1-3: Selecting the Right Computer and Operating System 35 Scenario 1-4: Installing Windows 10 35 Lesson 2 Understanding Operating System Configurations 37 Understanding User Accounts 39 Create a User Account 40 Configuring and Optimizing User Account Control (UAC) 42 Review UAC Settings 44 Configuring Windows 10 45 Introducing Windows 10 Settings 47 Using Control Panel 50 Configuring System Options 53 Changing the Date and Time 56 Configuring the Desktop and Taskbar Settings 56 Configuring the Start Menu 60 Configuring File Explorer Settings 60 Configuring User Profiles 62 Configuring Folder Locations 63 Configuring Libraries 65 Configuring Display Settings 67 Configuring Power Settings 70 Configuring Accessibility Options 74 Creating and Managing Shortcuts 78 Configuring Hyper-V 80 Enable the Hyper-V Feature 80 Creating and Configuring Virtual Machines 82 Creating and Managing Virtual Switches 87 Creating and Managing Virtual Disks 90 Creating and Managing Checkpoints 91 Skill Summary 92 Knowledge Assessment 94 Multiple Choice 94 Fill in the Blank 95 True/False 96 Case Scenarios 96 Scenario 2-1: Getting Administrative-Level Privileges 96 Scenario 2-2: Configuring Accessibility Features 96 Scenario 2-3: Running a Legacy Application 96 Scenario 2-4: Creating a Better User Experience 96 Lesson 3 Understanding Native Applications, Tools, Mobility, and Remote Management and Assistance 97 Configuring Internet Explorer 99 Managing Cookies and Privacy Settings 99 Configuring Security Zones 104 Using Dynamic Security and Protected Mode 106 Configuring the SmartScreen Filter and Phishing 108 Managing Add-Ons 109 Configuring Compatibility Mode 111 Configuring Secure Sockets Layer (SSL) and Certificates 112 Managing Favorites 113 Managing LAN Settings 114 Configuring Microsoft Edge 116 Configuring Cortana 118 Introducing Accessory Programs 119 Using Snip & Sketch 120 Using Windows Media Player 12 125 Supporting Mobile Access and Data Synchronization 130 Synchronizing Your PC Settings 130 Configuring Offline Files 132 Using Windows Mobility Center 136 Change Mobility Center Settings 138 Accessing a Computer Remotely 138 Configuring Remote Desktop 139 Configuring Remote Assistance 144 Configuring Remote Management Settings 148 Using the Microsoft Management Console to Manage Systems Remotely 149 Using Windows Remote Management 153 Using WinRS.exe 155 Introducing Windows PowerShell 155 Using Remote Windows PowerShell 160 Skill Summary 162 Knowledge Assessment 163 Multiple Choice 163 Fill in the Blank 164 True/False 165 Case Scenarios 165 Scenario 3-1: Securing Internet Explorer 11 165 Scenario 3-2: Offering Remote Assistance 165 Scenario 3-3: Viewing Logs Remotely 166 Scenario 3-4: Creating a Playlist 166 Lesson 4 Managing Applications, Services, and Disks 167 Configuring Applications 169 Configuring Desktop Apps 169 Configuring Windows Features 171 Supporting Desktop Application Co-Existence 172 Troubleshooting Program Compatibility 172 Configuring Startup Options 174 Managing Windows Store Apps 176 Configuring the Windows Store 176 Implementing Windows Store Apps 178 Understanding Group Policy and Network Application Installation 180 Understanding Services 181 Understanding Service Startup Types 183 Using MSConfig (System Configuration Utility) 189 Change System Configuration Settings 193 Managing Processes and Applications with Task Manager 194 Understanding Storage 198 Understanding Storage Device Types 198 Understanding Disk and Drive Types 201 Understanding File Systems 203 Using Disk Management to Configure Disks, Volumes, and File Systems 205 Encrypting and Compressing Files and Folders 212 Understanding Encrypting File System (EFS) 213 Understanding BitLocker 217 Skill Summary 220 Knowledge Assessment 222 Multiple Choice 222 Fill in the Blank 223 True/False 224 Case Scenarios 224 Scenario 4-1: Providing Redundancy on a Client Computer 224 Scenario 4-2: Protecting Laptop Computers 225 Scenario 4-3: Uninstalling Local Software 225 Scenario 4-4: Running a Windows 7 Application on Windows 10 225 Lesson 5 Managing Devices 227 Understanding Cloud Storage 228 Using OneDrive to Manage Files and Folders 229 Understanding Printing Devices 232 Understanding Local Printers 232 Understanding Network Printers 236 Printing a Document 237 Understanding Print Queues 239 Understanding Internet Printing 241 Understanding System Devices and Device Drivers 242 Managing Devices 243 Using the Devices and Printers Folder 245 Using Device Manager 247 Troubleshooting Problem Devices 252 Skill Summary 255 Knowledge Assessment 256 Multiple Choice 256 Fill in the Blank 257 True/False 258 Case Scenarios 258 Scenario 5-1: Troubleshooting Print Jobs 258 Scenario 5-2: Troubleshooting a Printer Driver 258 Scenario 5-3: Changing Print Drivers 259 Scenario 5-4: Using Cloud Services 259 Lesson 6 Understanding File and Print Sharing 261 Understanding File and Printer Sharing Basics 263 Configuring HomeGroup Connections 266 Creating Shares 271 Configuring Public Folders 271 Configuring File Sharing 272 Configuring File System Permissions 276 Understanding Effective NTFS Permissions 279 Viewing Effective Permissions on a Resource 283 Combining NTFS and Share Permissions 285 Mapping Drives 285 Configuring Printer Sharing 288 Skill Summary 290 Knowledge Assessment 291 Multiple Choice 291 Fill in the Blank 292 True/False 293 Case Scenarios 293 Scenario 6-1: Picking an Appropriate File Sharing Method 293 Scenario 6-2: Creating and Configuring a Homegroup 294 Scenario 6-3: Restricting Permissions 294 Scenario 6-4: Mapping a Network Drive 294 Lesson 7 Maintaining, Updating, and Protecting Windows 10 295 Exploring Built-in Maintenance Tools 297 Using Disk Defragmenter 297 Using Disk Cleanup 300 Using Task Scheduler 301 Using Security and Maintenance (formerly called Action Center) 308 Using System Information 310 Maintaining the Windows Registry 312 Browse and Back Up the Windows Registry 314 Configuring and Managing Updates 315 Configuring Windows Update Options 316 Managing Update History and Rolling Back Updates 319 Implementing Insider Preview 320 Implementing Semi-Annual Channel, Semi-Annual Channel (Targeted), & Long-Term Servicing Branch (LTSB) Scenarios 320 Defending Your System from Malicious Software 322 Understanding Windows Firewall 324 Managing Client Security Using Windows Defender 326 Skill Summary 331 Knowledge Assessment 332 Multiple Choice 332 Fill in the Blank 333 True/False 334 Case Scenarios 334 Scenario 7-1: Automating Computer Maintenance and Program Launching 334 Scenario 7-2: Removing Viruses Safely 334 Scenario 7-3: Gathering System Information 335 Scenario 7-4: Distributing Windows Updates Across a Network 335 Lesson 8 Understanding Backup and Recovery Methods 337 Understanding Local, Network, and Automated Backup Methods 338 Restoring Previous Versions of Files and Folders 339 Schedule a Windows 10 Backup to Include a System Image 340 Restore a File from a Windows 10 Backup 342 Configuring System Recovery 343 Configuring a System Restore 343 Configuring a Windows 10 File Recovery Drive 346 Configuring File History 347 Performing Recovery Operations Using Windows Recovery 351 Skill Summary 358 Knowledge Assessment 360 Multiple Choice 360 Fill in the Blank 361 True/False 362 Case Scenarios 362 Scenario 8-1: Scheduling File Backups 362 Scenario 8-2: Installing from an Image 363 Scenario 8-3: Creating a System Repair Disc 363 Scenario 8-4: Resolving a Driver Problem Using Recovery Boot Options 363 Appendix Answer Key 365 Lesson 1: Installing and Upgrading Client Systems 366 Answers to Knowledge Assessment 366 Answers to Business Case Scenarios 367 Lesson 2: Understanding Operating System Configurations 367 Answers to Knowledge Assessment 367 Answers to Business Case Scenarios 368 Lesson 3: Understanding Native Applications, Tools, Mobility, and Remote Management and Assistance 369 Answers to Knowledge Assessment 369 Answers to Business Case Scenarios 370 Lesson 4: Managing Applications, Services, Folders, and Libraries 371 Answers to Knowledge Assessment 371 Answers to Business Case Scenarios 372 Lesson 5: Managing Devices 372 Answers to Knowledge Assessment 372 Answers to Business Case Scenarios 373 Lesson 6: Understanding File and Print Sharing 374 Answers to Knowledge Assessment 374 Answers to Business Case Scenarios 375 Lesson 7: Maintaining, Updating, and Protecting Windows 10 376 Answers to Knowledge Assessment 376 Answers to Business Case Scenarios 377 Lesson 8: Understanding Backup and Recovery Methods 378 Answers to Knowledge Assessment 378 Answers to Business Case Scenarios 379 Index 381

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