Updated for the 2015 revision of the ISO 9001, this best-selling guide to the using the ISO 9000 family of standards as a framework for business improvement is an essential addition to your quality bookshelf. For newcomers to the field and those needing a refresh on the fundamental principles, quality expert David Hoyle covers the crucial background, importance and implications of quality system management, enabling those seeking ISO 9001 accreditation to approach the process from a true business improvement perspective. Packed with insights into how the standard has been used, misused and misunderstood, ISO 9000 Quality Systems Handbook will help you to decide if ISO 9001 certification is right for your company and gently guide you through the terminology, requirements and implementation of practices to enhance performance. Matched to the revised structure of the standard, with clause numbers included for ease of reference, the book also includes summary checklists to ensure certification is achieved without delays caused by oversights, whether you are establishing a quality management system for the first time or upgrading your system to match new requirements. Clear tables and diagrams make light work of challenging concepts and downloadable template report forms, available from the book’s companion website, take the pain out of compiling the necessary documentation. This new edition includes substantially more guidance for managers in the service sector, as well as those working with small businesses. Don’t waste time trying to achieve certification without this tried and trusted guide to improving your business—let David Hoyle lead you towards a better quality management system and see the difference it can make to your processes and profits!

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