图书简介
This book provides a comprehensive examination of the effect of a natural disaster on business and organisational systems and the people who work within them along with the reaction of consumers. The book seeks to provide a detailed understanding of business, organisational and consumer response to the Christchurch earthquake sequence of 2010-2011.
1. Introduction: The Business, Organisational and Destination Impacts of Natural Disasters ? The Christchurch Earthquakes 2010-2011, C. Michael Hall, Sanna Malinen, Rob Vosslamber & Russell Wordsworth Business and Organisational Responses and Relationships 2. Why Stay? The Resilience of Small Firms in Christchurch and Their Owners, Herb de Vries & Robert T. Hamilton 3. Dynamics of Organisational Response to a Disaster: A study of organisations impacted by earthquakes, Venkataraman Nilakant, Bernard Walker, Joana Kuntz, Herb de Vries, Sanna Malinen, Katharina Naswall & Kate van Heugten 4. After the Shock: Employee turnover decision making in a post-crisis context, Russell Wordsworth & Venkatraman Nilakant 5. Survival Strategies of Cultural Service Providers in a Post-earthquake Contex, Abantia Antara, J?rg Finsterwalder and Michael Shone 6. I Do (Not) Want You Back! (Re)gentrification of the Arts Centre, Christchurch, Alberto Amore 7. Earthquake Impacts, Mitigation, and Organisational Resilience of Business Sectors in Canterbury, Girish Prayag & Caroline Orchistron Consumer and Communication Responses 8. From Brand Love to Brand Divorce: The effect of a disruption in supply on consumer-brand relationships, Sussie Morrish, Girish Prayag & Matthew Nguyen 9. Customer Relationships and Experiences During Times of Disaster: A case study of Ballantynes, J?rg Finsterwalder and Hannah Grey 10. It?s Not All Dark! Christchurch Residents? Emotions and Coping Strategies with Dark Tourism Sites, Girish Prayag 11. Telling Tales: Some implications for response agencies from stories of informal personal communication in the aftermath of a devastating earthquake, Colleen E. Mills Learning from \"the New Normal\" 12. ?Regeneration is the Focus Now?: Anchor projects and delivering a new CBD for Christchurch, Alberto Amore & C. Michael Hall 13. The Governance of Built Heritage in the Post-Earthquake Christchurch CBD, Alberto Amore 14. Disasters, Insurance, and Accounting, Rob Vosslamber 15. Disasters, Urban Regeneration and the Temporality of Servicescapes, J?rg Finsterwalder & C. Michael Hall Conclusions 16. Undertaking Business, Consumer and Organisational Research in a Post-Disaster Setting, C. Michael Hall, Sanna Malinen, Venkataraman Nilakant, Rob Vosslamber, Bernard Walker and Russell Wordsworth 17. Putting Ecological Thinking Back in to Disaster Ecology and Responses to Natural Disasters: Rethinking Resilience or Business as Usual?, C. Michael Hall
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